Terms of service

Terms of Service

Last Updated: 25/05/2025

Welcome to Cartzon. These Terms of Service govern your use of our website located at cartzon.store and the purchase of products from our store. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Account Terms

  • You must provide accurate, complete, and current information when creating an account or placing an order.

  • You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

  • We reserve the right to suspend or terminate accounts that contain false information or are used for fraudulent or unlawful activities.

2. Pricing and Payment

  • All prices displayed on Cartzon are in Indian Rupees (INR) unless otherwise stated.

  • Prices are subject to change without prior notice.

  • We reserve the right to correct pricing errors or inaccuracies at any time.

  • Payment must be completed using one of our accepted payment methods before your order is processed, unless Cash on Delivery (COD) is available and selected.

3. Product Descriptions

We strive to ensure that all product descriptions, specifications, images, and pricing are accurate. However:

  • Product images are for illustrative purposes only.

  • Actual product colours or appearance may vary slightly due to screen settings or manufacturing updates.

  • We do not guarantee that all product descriptions are completely error-free.

If we discover an error, we reserve the right to correct it at any time.

4. Order Acceptance

Submitting an order does not guarantee acceptance.

We reserve the right to:

  • Accept or decline any order.

  • Cancel orders suspected of fraud or unauthorized activity.

  • Limit quantities purchased per customer or household.

  • Cancel orders due to pricing errors, stock availability, or other operational issues.

If your payment has already been processed for a cancelled order, an appropriate refund will be issued.

5. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframes shown on our website.

However:

  • Delivery times are estimates only.

  • Delays caused by courier services, weather conditions, public holidays, or other events beyond our control may occur.

  • Customers are responsible for providing an accurate shipping address.

Please refer to our Shipping Policy for complete details.

6. Returns and Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy.

Eligibility for returns depends on factors such as:

  • Return request timeframe

  • Product condition

  • Original packaging

  • Applicable exclusions

Refunds are processed only after returned items have been inspected and approved.

7. Prohibited Uses

You agree not to use Cartzon or its services to:

  • Violate any applicable laws or regulations.

  • Commit fraud or impersonate another person.

  • Upload or distribute malicious software, viruses, or harmful code.

  • Interfere with the operation or security of the website.

  • Attempt unauthorized access to our systems or customer information.

  • Copy, reproduce, or commercially exploit our website content without written permission.

Any misuse may result in immediate suspension or termination of your access.

8. Intellectual Property

All content on Cartzon, including logos, graphics, product images, text, website design, and trademarks, is the property of Cartzon or its licensors and is protected by applicable intellectual property laws.

No content may be copied, modified, distributed, or used without prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law:

  • Cartzon shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

  • Our total liability for any claim relating to a purchase shall not exceed the amount paid for the specific order giving rise to the claim.

Nothing in these Terms excludes liability where such exclusion is prohibited under applicable law.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the competent courts located in Kolkata, INDIA.

12. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, legal requirements, or website functionality.

Any updates will be posted on this page with a revised "Last Updated" date. Continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

13. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Cartzon

Email: cartzon@support