Refund policy

Return & Refund Policy

Last Updated: 25/5/2025

At Cartzon, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help with a simple and fair return and refund process.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be returned within 30 Days of the delivery date.

  • Be unused, unworn, and in its original condition.

  • Include all original packaging, tags, accessories, manuals, and any complimentary items received with the order.

  • Have proof of purchase, such as your order confirmation or receipt.

We reserve the right to decline returns that do not meet these conditions.

2. Return Timeframe

You may request a return within 7 Days after your order has been delivered.

Once your return request is approved, please ship the item back within 3 days of receiving return instructions.

3. How to Start a Return

To request a return:

  1. Contact our customer support at cartzon@supporet.

  2. Include your order number and the reason for the return.

  3. If applicable, provide photos of the product.

  4. Wait for return authorization before sending the item.

Returns sent without prior approval may not be accepted.

4. Refund Process

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved:

  • Your refund will be issued to your original payment method.

  • Refunds are typically processed within 5 Days after approval.

  • Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Original shipping charges are 50 rs unless the return is due to our error or a defective product.

5. Exchanges

If you'd like a different size, color, or replacement item, you may request an exchange within 10 days, subject to stock availability.

If the requested item is unavailable, we may offer:

  • A refund

  • Store credit

  • An alternative product of equal value

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery.

  • Include clear photos of the product and packaging.

  • We will review your claim and, if approved, provide a replacement, exchange, or full refund at no additional cost.

7. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personalized or custom-made products

  • Gift cards

  • Digital products or downloadable content

  • Perishable goods

  • Personal care or hygiene items that have been opened or used

  • Products marked as "Final Sale" or "Non-Returnable"

8. Return Shipping Costs

Return shipping costs are none.

If the return is due to:

  • A damaged or defective product

  • An incorrect item sent by Cartzon

We will cover the return shipping costs.

For all other returns, customers are responsible for return shipping unless otherwise stated.

9. Late or Missing Refunds

If you haven't received your refund:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider.

  3. Contact your bank, as processing times may vary.

If you've completed these steps and still haven't received your refund, please contact us at cartzon@supporet.

10. Contact Us

If you have any questions about our Return & Refund Policy, we're happy to help.

Email: cartzon@supporet